PAYMENTS & CURRENCY
All product prices, shipping prices and payment transactions on our website are quoted in Australian Dollars (AUD).
GST & TAXES
All products purchased on our retail website include GST. Products shipped internationally may attract customs duties and taxes. It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.
Each piece of Mad Alice Jewellery currently in stock will be shipped the following day. Jewels with personalised cards take a little longer, so please allow up to 5 working days for your personalised jewels to be shipped. If you have an urgent order, please let me know as we always do our best to accommodate last minute requests. We ship Australia wide and welcome International orders. All our jewellery is delivered to your door via Australia Post trackable parcel delivery.
RETURNS, EXCHANGES AND LOST PARCELS
We are sure you will be delighted with your new jewellery. However if it is not quite right for you, Mad Alice Jewellery is happy to offer a no quibble return or exchange service. We will guarantee you a full money back refund within 14 days of purchase on any item, as long as it is in the original packaging and the jewellery is in an original and unworn condition.
Returns of personalised products are not possible except where we have made a spelling error or there is a defect in the jewellery.
We cannot accept returns of earrings due to Hygiene Regulations.
Mad Alice Jewellery are not liable for lost or damaged goods, however, please contact us if you have an issue to see if we can assist with tracking.
Our gift delivery service will appeal to those who like to shop from home and love to give great gifts. All Mad Alice Jewellery is beautifully wrapped and sent directly anywhere around the world. If you would like me to add a personal hand written card to your gift, please email me with your message.
For children who have outgrown their bracelet customers can take advantage of our resizing service. Our resizing service means that her adorable bracelet can be worn again on her first birthday, her first communion, her confirmation, her sweet sixteenth birthday and her high school graduation. She will always have her very special keepsake with her to remember her most cherished events and milestones. The charges for resizing vary by item so please call us for a quote. We will also replace any damaged beads and give your jewellery a thorough clean.
LOOKING AFTER YOUR MAD ALICE JEWELLERY
Here are five tips for keeping your Mad Alice Jewellery in perfect condition.
1. Mad Alice Jewellery is .925 sterling silver and therefore prone to tarnishing. Restore shine by gently polishing all your silver jewellery with a soft non-abrasive silver polish cloth.
2. For crystals and pearls, gentle cleaning with a soft cloth is recommended.
3. Store all loose pieces separately to avoid scratches and chipping.
4. Avoid impact against hard surfaces.
5. Jewellery can tarnish due to a number of reasons, therefore avoid contact with chlorinated water, salt water, perfumes, hairspray and various household cleaning products.